At Inspire Product, we strive to provide you with the best shopping experience. To ensure transparency, please read through our order cancellation and return policy carefully.
Order Cancellation by Customer
Cancellation Before Dispatch: Customers can cancel their order at any time before it has been dispatched. Once the order is out for delivery, cancellations will not be permitted. However, customers may refuse the order at the time of delivery if they no longer wish to receive it.
Time Window for Cancellation: The cancellation window may vary based on the product category. Once the specified time frame has passed, the order cannot be cancelled. This time frame will be communicated on the product page or during the order confirmation process.
Cancellation Fees: In some instances, a cancellation fee may be applicable if the order is canceled after the specified time window has expired. This fee will be outlined during the checkout process if applicable.
Seller-Initiated Cancellations: If the seller is unable to fulfill the order due to unforeseen circumstances, a full refund will be processed for any prepaid orders.
Company Rights: Inspire Product reserves the right to accept or decline any order cancellation. We also reserve the right to modify the cancellation window or fee structure at our discretion.
Easy Doorstep Cancellations: In cases of hyperlocal orders, cancellations may be processed through our customer service team under certain conditions mentioned above.
Company-Initiated Cancellations: Inspire Product reserves the right to cancel orders due to product unavailability, logistical issues, suspected fraudulent activity, or any unforeseen circumstances. In such cases, the customer will receive a full refund within 12-15 business days, and the status can be tracked on the order details page.
Returns are governed by the individual seller’s return policy, which may vary depending on the product category. Each product will have a specified return or replacement policy outlined on the product page.
Exchange, Replacement, or Refund: Depending on the product and seller, you may be eligible for an exchange, replacement, or refund. Please refer to the specific return policy on the product page for details.
Exceptions: Certain items may not be eligible for return, exchange, or refund due to the nature of the product or seller’s specific policy. Always review the product page for any exceptions to the return policy.
No Refund for Certain Products: Some products may not be eligible for refunds. Customers are encouraged to review the product-specific refund policy prior to purchase.
Damaged or Defective Products: If the product is damaged or defective, customers can request an exchange. If the replacement product is of a lower value, the difference will be refunded within 5-7 business days. If the replacement is of a higher value, the customer will be required to pay the difference at the time of exchange.
Field Executive Refusal for Return
If any of the specified return conditions are not met, the field executive will be unable to accept the return. All return requirements must be adhered to for the return to be successfully processed.
Refund Processing
For items eligible for refunds, the refund will be initiated once the returned product is received by the seller. The refund amount will be processed within 5-7 business days after the product has been inspected and approved for return.
In certain situations where a replacement is not possible due to any reason beyond our control, a refund will be provided to the customer.
If an accessory of the product is missing, damaged, or defective, the seller may choose to either replace the specific accessory or issue an equivalent value voucher (eGV) for the cost of the missing item. This decision will be at the seller’s discretion.
Open Box Deliveries
For orders delivered via open box, if you receive a different or damaged product, a refund will be processed on the spot (for cash-on-delivery orders). Once you accept an open box delivery, no further return requests will be entertained, except in cases of manufacturing defects. In such instances, product-specific return conditions will apply.
Installation of Products
For products that require installation by Inspire Product’s service partners, do not attempt to open the product packaging yourself. Only authorized personnel from our service team will handle the unboxing and installation. Failure to comply with this may void any returns or replacements.
Furniture Returns
For furniture items, any product-related issues will be evaluated by authorized service personnel at no extra cost. If a defective or faulty part is identified, it will be replaced. Full product replacement will only occur if the issue cannot be resolved through part replacement, as determined by the service technician.
Limitation on Returns
Inspire Product reserves the right to limit the number of returns per order after a thorough assessment of the product or order defect by our authorized representatives.
Hyperlocal Return Policy
Return options, including refunds, are provided by the respective sellers directly, as per the terms mentioned under this policy. The return policy for individual product categories may vary, and the specific return policy provided on the product page will take precedence over the general return policy. Please review the return policy on the product page for any exceptions.
Important Notice
The return policy is crucial. Customer must carefully read all parts to fully understand the conditions and circumstances under which returns will be accepted.
Inspire Product reserves the right to modify or update this policy at any time without prior notice. Changes will be communicated through our website, and it is recommended that customers regularly review this policy for updates.
Inspire Product aims to make the process smooth and transparent. For any questions or clarifications, please contact our customer service team.
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